Customer Service

***We can only provide support for products sold and purchased through our website. Some Duracell Flashlights and Portable Lighting Products are distributed by other Duracell licensees. If you have questions or concerns regarding these products, please contact them for support.****

If you have questions about a DURACELL® Durabeam Ultra Series:

  • 250 lumen flashlight
  • 300/350 lumen flashlight
  • 500 lumen flashlight
  • 1000 lumen flashlight
  • 1300/1350 lumen flashlight

For support of the above flashlights (many of which were sold at Costco), please contact: Technomate at:   1-888-910-2280 (8:00 AM – 5:00 PM Pacific Time)


If you have questions about another Duracell Flashlight or a Garrity Flashlight that was not purchased through our website, please refer to the correct contact below:


***If you are experiencing issues with your Duracell BATTERIES, please contact Duracell headquarters at 1-800-551-2355 (9:00 AM – 5:00 PM Eastern Time)***


If you have any questions about a flashlight that you see on our website or that you purchased through us, please contact us at:

1-888-387-2776, 9am - 5pm EST

Duracell Direct

200 Smith Way

Canton, CT  06019


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